Warranty
The warranty period of KETELES EBIKES is as follows:
We have a one-year warranty period from the date of purchase. During this period, if there is any non human damage to the product, we will send replacement parts free of charge. After the warranty period, customers must pay for replacement parts and shipping costs.
Please note that second-hand and modified electric bicycles are not covered by the warranty.
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Parts |
Warranty Period |
Example Problems |
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Motor |
1 Year |
1.Internal gear break. |
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2.Bearing broken. |
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3.The wheel hub shell cracking. |
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4.Coil burned. |
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5.Magnets off. |
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6.clamping stagnation or have serious noise, not the normal operation |
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Controller |
1 Year |
1.Short circuit or open circuit. |
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2.Overusing. |
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3.Coaster related protection function failure. |
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Battery |
1 Year |
Not working |
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Charger |
1 Year |
Not be charged |
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Switch |
1 Year |
Not working |
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Display |
1 Year |
Not working, no display |
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Front Light |
1 Year |
Not working |
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Frame |
2 Years |
Damage |
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Suspension Fork |
1 Year |
1. Natural sealing off. |
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Handlebar |
2. Fracture key parts crack. |
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Seat post |
3.Fork fracture. |
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Throttle |
1 Year |
Not working |
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Axle |
1 Year |
Bend, break |
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Pedal |
1 Year |
Not working |
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Free Wheel |
1 Year |
Not working |
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Shifter |
1 Year |
Not working |
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Rear Derailleur |
1 Year |
Not working |
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Brake |
1 Year |
Not working |
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BB |
1 Year |
Quality problems |
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Kickstand |
1 Year |
Broken |
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Crankset |
1 Year |
Not working |
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Notes |
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The following conditions are not covered by the warranty: |
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1. Water damage of the battery, motor, and controller. |
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2. Man-made damage, self-modification, collision damage of spare parts, etc. |
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3. Tire puncture by sharp objects. |
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4. Test and dispose of the ebike for sale. |
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5. Products or accessories that are beyond the warranty period. |
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6. Improper use by the user resulted in damage to the bicycle and failure to follow the terminal's instructions for repair and maintenance. |
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7. Poor and damaged due to natural disasters, man-made disasters, irresistible forces or chemical attack. |
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8. For accessories that do not need to be returned, proof materials such as videos or pictures cannot be provided. |
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9. Damage caused by modification or addition or subtraction of other accessories. |
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10. It is a vulnerable or consumable item in normal use (accessory coating, inner tube, thread tube, order piece, sprocket, chain, pedal). It is not covered by human injury, damage, normal wear and tear. |