Shipping policy

PROCESSING TIME:

It usually takes us 1-2 business days to process an order once we receive it. Please note that orders will not be processed on Saturday or Sunday.

Delivery Time:  Depending on the items you order and your shipping address, your package will be dispatched from our local or nearest warehouse (located in the EU, UK, Canada，US, etc.) or our China warehouse.

• E-BIKES :

• • UK: 5-10 business days
  • EU: 5-10 business days  （Countries that can be delivered in the EU: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Netherlands）
  • USA: 5-10 business days
  • Canada: 5-10 business days
  • Australia：5-10 business days

• Accessories: Delivered within 15–20business days. (Shipped from local or China warehouse)

 

The table above shows the most up-to-date estimates for shipping turnaround times.

If you have any questions about shipping times and transit times, please feel free to contact our customer service team:

 

ketelesbike@gmail.com

 

Thank you very much.