Q1: What is the statute of limitations for processing an order after it has been placed ?
A：Orders are usually processed within 1 working day, if your order has been paid for and you have not received a tracking number after 3 working days, please contact our after sales service team for tracking information.
Customer Service Email: ketelesbike@gmail.com
Q2:How long is the shipping?
A: Our warehouse is located in California and the transportation time is approximately 5-8 working days.
Q3：Do I need to purchase the special insurance?
A：Each of our products has a one-year warranty period from the date of purchase.
Q4:What kind of payment method do you accept?
A: We accept PayPal and credit card payments, and you can choose your preferred method at checkout.
Q5:Â Can I use installment payment?
A:Â We have not yet implemented this feature, and we look forward to adding it to the website in the near future.
Q6: Why did my deduction fail?
A: A common reason for chargeback failure is that your credit card has declined the payment. It is recommended that you contact the bank immediately for customer service assistance. Once the bank confirms your payment details, the order will be ready for payment. If all else fails, you can switch to another credit card for payment, or you can try to pay via paypal.
Q7:Will the bike received be exactly as pictured?
A：Yes, we produce the product exactly as pictured, and if we update the product in the future, we will update the pictures accordingly.
Q8：Do I need a license to ride an ebike on road?
A: Due to the different rules in each state, we suggest that you contact the relevant local authorities and confirm this information.
