KETELES EBIKES
KETELES Ebike Battery Key
KETELES Ebike Battery Key
Keys need to be customized.Â
Please provide the following information before ordering
- Picture of the label of the battery
- The picture of the battery hole code
- The picture of the ebike order information
Your understanding and cooperation is greatly appreciated.
The package will be sent from our warehouse in China. It usually takes 10-15 days. We are extremely grateful for your patience.You can check the tracking number and the carrier of the package through your order. This will enable you to obtain the shipping details of your package.
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Not sure if this accessory is suitable for your bicycle? Please contact customer service before placing an order: ketelesbike@gmail.com .
FAQ
FAQ
Q1: What is the statute of limitations for processing an order after it has been placed ?
A：Orders are usually processed within 1 -2 working day, if your order has been paid for and you have not received a tracking number after 3 working days, please contact our after sales service team for tracking information.
Customer Service Email: ketelesbike@gmail.com
Q2:How long is the shipping?
A: We ship electric bike accessories from our warehouse in China, and transportation takes 10-15 days.
Q3:What kind of payment method do you accept?
A: We accept PayPal and credit card payments, and you can choose your preferred method at checkout.
Q4:Â Can I use installment payment?
A:Â We have not yet implemented this feature, and we look forward to adding it to the website in the near future.
Q5: Why did my deduction fail?
A: A common reason for chargeback failure is that your credit card has declined the payment. It is recommended that you contact the bank immediately for customer service assistance. Once the bank confirms your payment details, the order will be ready for payment. If all else fails, you can switch to another credit card for payment, or you can try to pay via paypal.
