Q1: What is the statute of limitations for processing an order after it has been placed ?
Aļ¼Orders are usually processed within 1 -2 working day, if your order has been paid for and you have not received a tracking number after 3 working days, please contact our after sales service team for tracking information.
Customer Service Email: ketelesbike@gmail.com
Q2:How long is the shipping?
A:Ā Your order will be shipped from the warehouse closest to your address, with an estimated delivery time of 5 to 10 days.
Q3ļ¼Do I need to purchase the special insurance?
Aļ¼Each of our products has a one-year warranty period from the date of purchase.See Warranty Policy for more info.
Q4:What kind of payment method do you accept?
A:Ā We accept PayPal and credit card payments, and you can choose your preferred method at checkout.
\Q5: Why did my deduction fail?
A:Ā A common reason for chargeback failure is that your credit card has declined the payment. It is recommended that you contact the bank immediately for customer service assistance. Once the bank confirms your payment details, the order will be ready for payment. If all else fails, you can switch to another credit card for payment, or you can try to pay via paypal.
Q6ļ¼Do I need a license to ride an ebike on road?
A:Ā Due to the different rules in each state, we suggest that you contact the relevant local authorities and confirm this information.
Q7:What certifications does it have?Ā
EN15194, CE, UL.Battery meets EU standard.
Q8:How can I place a B2B or company order?
For B2B or company purchases, please contact our sales team atĀ ketelesbike@gmail.comĀ to place your order.
